Refund policy

RETURNS & REFUNDS POLICY

Returns & Exchanges

Due to the personal nature of our products, CLEO VII does not accept returns or exchanges.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at care@cleovii.co with your order number and photographs of the issue. We will review the matter promptly and work to make it right.

Order Cancellations

Orders may be canceled within 12 hours of purchase by contacting care@cleovii.co.

Once an order has been processed or shipped, it cannot be canceled and shipping charges are non-refundable.

Queen's Circle Subscription Orders

Subscription orders that have already been processed, billed, prepared, or shipped are not eligible for cancellation or refund except as required by applicable law.

Refunds

Approved refunds will be issued to the original method of payment. Please allow 5–10 business days for your financial institution to process and post the credit.

Out-of-Stock Products

If a product is out of stock at the time of your order, we will notify you as soon as possible. You will not be charged for any item that cannot be fulfilled.

If payment has already been collected for an out-of-stock item, you will receive a full refund to your original payment method. See our Return & Refund Policy for more details.